Refund Policy

At LactoBoostLK, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions and processes for refunds, exchanges, and returns.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Defective or Damaged Products: If your item arrives damaged or has a defect, please contact us within 2 Hours of receiving the product.
  • Incorrect Orders: If you receive the wrong item, we will gladly correct the error at no extra charge.
  • Dissatisfaction: If you are not satisfied with your purchase, you may request a refund within 2 Hours of receiving the item.

Exceptions:

  • Sale items, digital products, and custom or personalized orders are non-refundable.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at lactoboost.lk@gmail.com /Call us : 0771727547 with your order number, a brief description of the issue, and any supporting photos if applicable.
  2. Return the Item: If necessary, return the product in its original condition and packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  3. Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Refund Method

Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be credited back to your original payment method within 4 business days. Refund will be given to the payment initiated media on the website.
  • Store Credit: Alternatively, you may choose to receive store credit for future purchases.
  • Exchange: If preferred, we can exchange the product for another item of equal value.

8. Changes to This Policy

LactoBoostLK reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and you will be notified via email if they affect your rights.